Support for Parents and Families

Cheshire East Consultation Service

Do you have a concern about a child?

The Cheshire East Consultation Service (ChECS) is the ‘front door’ for access to services, support and advice for children and their families, from early help and support through to safeguarding and child protection.

Phone ChECS on 0300 123 5012 (option 3) Callers will be directed to a Unit Coordinator who will ask if the concerns are early help or safeguarding. You will then be directed to either Practitioner Support Officer (EHB) for Early Help concerns or a Social Worker (ChECS) for safeguarding concerns. The worker will gather your information and advice you of the next step.

If you need to contact someone out of hours and you believe it to be an emergency that can’t wait, please call our Emergency Duty Team on 0300 123 5022.

Organisations that can offer Support and Advice

Cheshire East Live Well Website:

Citizens Advice Bureau Cheshire East : 03444 111 444 Website:

Crewe Branch 01270 303 003- No advice can be given out using this line)

CEDAH: Cheshire East Domestic Abuse Hub CEDAH is a 24 hour point of contact for anyone experiencing domestic abuse or anyone concerned for others.

CEDAH provides information, a helpline and onward referral for any family member – adults who are harmed and those who are hurting others as well as children and young people. People are assessed according to risk and need and the right combination of services is put in place for the whole family.

0300 123 5101 or 999 in an emergency

(text number only) 07777 941464

Cheshire East Domestic Abuse Services – click here


A charity providing information and support for people affected by mental health issues

Mind Have helplines open Mon- Fri 9-6 (Excluding bank holidays):

For information on mental health issues, including where you can get help in your area,

0300 123 3393
Text: 86463

and a legal helpline

0300 466 6463



A charity providing information and support for people affected by mental health issues including wellbeing information, a support phone line 16.30- 22.30 daily, online support groups:
0300 304 7000